Listening Between the Lines
You monitor 2% of your client calls. What's happening on the other 98%?
HarkIQ analyses every call against eight quality dimensions built for UK law firms. Spot vulnerability. Track handlers. See what's really happening.
Your current view
Built on 30 years inside UK law firms · Eight quality dimensions designed for legal · FCA-aligned vulnerability detection · Closed AI model — your data never used for training
The blind spot every law firm has
< 2%
Most law firms monitor fewer than 2% of client calls. Quality decisions are based on a handful of random listens — a rounding error.
34%
When we analyse actual calls, vulnerability detection rates average 34%. Managers typically estimate 8%. The gap is a compliance risk.
20 points
The gap between what managing partners think happens on the phones and what actually happens is, on average, 20 points on a 100-point scale.
How HarkIQ works
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Analyse
HarkIQ scores every call against eight weighted quality dimensions designed for legal client interactions. Vulnerability is flagged automatically.
Act
Your dashboard shows exactly where quality is strong, where it's weak, who needs coaching, and which calls need attention now.
See your calls clearly
This is real data from HarkIQ. The overall HarkIQ Score, eight quality dimensions, vulnerability detection rate, handler performance, and call type distribution — all from your actual calls.
HarkIQ Score
74
Calls Analysed
128
Vulnerability Rate
12%
Avg Handle Time
6m 42s
Dimension Scores
Call Types
One platform. Three problems solved.
For Client Care Managers
Stop guessing. Start knowing. HarkIQ scores every call your team handles, so you can see exactly where quality is strong and where it needs work — with the data to prove it.
For Marketing Directors
You spend thousands generating enquiries. HarkIQ shows you what happens when they pick up the phone — and why some convert while others don't.
For COOs & Managing Partners
Every call is a compliance event. HarkIQ gives you an auditable quality framework, automatic vulnerability detection, and crisis alerts when something needs immediate attention.
The cost of not knowing
If HarkIQ improves your first-call conversion rate by just 5%, it pays for itself many times over. Most firms see the gap between perception and reality within their first 25 analyses.
Plans start at £199/month
We thought we knew how our phones were being answered. HarkIQ showed us we didn't. Within two weeks we'd identified three handlers who needed support and two who deserved recognition.
— Managing Partner, 40-person claimant law firm
Anonymised client feedback. Individual results may vary.
See what you've been missing
100 free call analyses. No card required. No commitment. Just your data, and the truth about what your callers experience.
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